Need some help?

Find answers to our most commonly asked questions.

Contact

How do I contact WHA?

You can telephone on 0207 666 4350. Alternatively, you can email william@williamhemming.com or Maiya on maiya@williamhemming.com

Properties

Can I list my property with WHA?

Yes, you can. Take a look at the LIST A PROPERTY section on our site and contact us with further details.

Bookings

Can I book a property online?

Yes, a selection of our homes can be booked online. If the home you would like to book is not available online, send us an enquiry and we will get back to you.

What are your booking terms?

Click here to view our booking terms.

Can I make changes to my bookings?

If you have booked a flexible rate, you can change the date, cancel your booking, change the number of guests and upgrade the home type.

Payment

What method can I use to pay?

You can make payment online, by bank transfer or over the phone.

Can I get an invoice?

Your invoice will be attached to your Payment Confirmation email. If you have booked a home directly through our website, you will have received a receipt upon payment.

Policies

Do you any of your properties allow smoking?

None of our properties allow smoking inside.

Can I check-in early?

You can request an early check-in. If the room is available, you will be able to enter earlier than 3pm.

Can I request a late check-out?

You can request a late check-out. Its largely dependent on how busy the property is.

Do you charge damage deposits?

No, we do not charge damage deposits.

Are there additional charges?

Some apartments have landline phones. If you use the phone you will be expected to pay the bill. Lost keys, additional housekeeping etc will incur charges.

Nell Gwynn House

What’s the address?

Nell Gwynn House, Sloane Avenue, SW3 3AX

What’s the average room size?

Studio: 250-400 sq ft / One Bedroom: 350-650 sq ft / Large One-Bedroom: 550-650 sq ft / Two Bedroom: 700 sq ft

How do I check-in?

There is a 24-hour reception. As you enter the lobby, its located on the left-hand side, the porters will check you in and provide the keys.

Can I arrive before the 3pm check-in time?

Check in is from 3pm, but if you arrive earlier you can store your luggage with the porters.

Do I book a specific apartment number?

No, you book the room/apartment category i.e. studio. The exact room number is allocated prior to arrival. This is due to in-house guest extensions or maintenance work. All apartments are different in size, layout and style, so all images are a guideline. If you have a preference, we can add a request to your booking.

What floor will I be on?

Pod Rooms and Pod Suites are all located on the lower ground/basement. Studio, One-Bedrooms and Two-Bedrooms are located from the ground floor and up. If you have a preference, we can add the request to your booking.

Is the property secure?

There is CCTV and 24-hour staff on the front desk.

Is there a lift?

Yes, you can access all floors by the lift.

What’s the nearest tube station?

The property is equidistant between Sloane Square and South Kensington tube stations.

What if I have issues during my stay?

The Lettings Office is located in the lobby and they can assist on weekdays from 9am-5pm. If they are not available, you can speak to the porters or call our team.

Is there a car park?

Yes. You can either see the valet on arrival or pre-book on justpark.com. There is a daily charge which is approximately £55.

How far is it from Harrods?

15-minute walk.

Is there a supermarket nearby?

There is a Sainsburys supermarket across the road, as well as a Starbucks and Dry Cleaners.

Distance to local attractions?

Saatchi Galley: 5-minute walk / Royal Albert Hall: 15-minute walk / V&A Museum: 10-minute walk / Natural History Museum: 10-minute walk

Roland House

What’s the address?

Roland House, 121 Old Brompton Road, SW7 3RX

What’s the average room size?

Studio: 35 sqm / Mini Suite: 35-40 sqm / One Bedroom: 40 sqm / Two Bedroom: 55 sqm

How do I check-in?

There is a 24-hour reception.

Can I arrive before the 3pm check-in time?

Check in is from 3pm, but if you arrive earlier you can store your luggage with reception.

Do I book a specific apartment number?

No, you book the room/apartment category i.e. studio. The exact room number is allocated prior to arrival. This is due to in-house guest extensions or maintenance work.

What’s the nearest tube station?

The property is close to Gloucester Road and South Kensington tube stations.

Is there a lift?

Yes, you can access all floors by the lift.

What if I have issues during my stay?

There is a dedicated Building Manager on-site; weekdays 9am-5pm. If they are not available, you can speak to reception or call our team.

Is there a car park?

No, there is not a car park. You can check local car parks on Justpark.com

Chelsea Green Apartments

What’s the address?

2 Elsytan Street, London, SW3 3NS

Can I arrive before the 3pm check-in time?

We can request an early check-in, or you can store your luggage with the porters at Nell Gwynn House, which is a short walk away.

How do I check-in and collect the keys?

24 hours prior to arrival you will receive an email with the ‘Welcome Instructions’. Entrance is via a code on the front door and then a lock box inside which has the apartment keys

Is there a lift?

No, there are only stairs.

What if I have issues during my stay?

You will be provided a contact number on the ‘Welcome Instructions’. The team are located at Nell Gwynn House, in the Lettings Office so you can visit them weekdays 9am-5pm.

New Street Luton

What’s the address?

4 Dumfries Street, Luton, LU1 5DF

Distance from Luton Airport?

By Taxi: 10/15-minute drive. By Train: 1 Stop

Distance from Luton Train Station?

10-minute walk to Luton City Centre train station.

What facilities does the building offer to guests?

Complimentary access to the gym, pool tables, rooftop terrace. There is also a cinema which can be pre-booked once you’ve checked in.

Is there a lift?

Yes, there is a lift to all floors. All of our apartments are on the ground floor.

What if I have issues during my stay?

Speak to reception or contact our team.

Hornton Street

What’s the address?

34 Hornton Street, W8

What’s the nearest tube station?

High Street Kensington

How do I check-in?

You will have a meet and greet and be shown to the apartment.

Is there a lift?

No, there are only stairs.

Princes Gate Mews

What’s the address?

Princes Gate Mews, South Kensington, SW7

What’s the nearest tube station?

South Kensington

How do I check-in?

You will be provided with the code to the lock box to receive the keys at the property.

Is there a lift?

No, there are only stairs.

Elm Park Gardens

What’s the address?

Elm Park Gardens, London, SW10

What’s the nearest tube station?

South Kensington

How do I check-in?

You will have a meet and greet and be shown to the apartment

Is there a lift?

No, there are only stairs.

The Beach House, Mousehole

What’s the address?

Foxes Lane, Mousehole, Cornwall, TR19

How do I check-in?

You will have a meet and greet.

Reduit House, St Lucia

What’s the address?

Reduit House, Reduit Rise, Rodney Bay, Gros Islet, Saint Lucia

How do I check-in?

You will be provided the access code to the property.

Can you help us organise a taxi from the airport?

Yes, please send us an email with your booking details and flight information. If you have children, we need to know if you require child seats. We can confirm the taxi and provide the driver details; payment will be settled locally in cash with the driver.

Is there a swimming pool?

Yes, there is a pool, sun loungers and towels provided.

Is there a local contact in case of any issues?

Yes, we have a property manager in St Lucia. You will be provided with her number in case of any issues.

How far is the beach?

It’s a 10/15-minute stroll.

How far is it to Rodney Bay?

Rodney Bay is a 10-minute walk.

Gravel Hill House

What’s the address?

Gravel Hill House, Burleigh Glos GL5

How do I check-in?

You will have a meet and greet and be shown around the property.

Is there parking?

Yes, there is room for 6 cars.

77 Montrose Court

What’s the address?

77 Montrose Court, London, SW7 2QC

What’s the nearest tube station?

South Kensington

How do I check-in?

You will have a meet and greet and be shown to the apartment

Is there a lift?

Yes.

Cornish Cove, Lamorna

How do I check-in?

You will have a meet and greet.

Le Papillon, South of France

What’s the address?

Le Papillon, Lieu dit Duhart, 32190, St Paul de Baise, France

How do I check-in?

You will have a meet and greet.

Porters, Barbados

What’s the address?

Number 3, Mango Court, Mango Drive, Porters, St James, Barbados

How do I check-in?

You will have a meet and greet.

Can you help us organise a taxi from the airport?

Yes, please send us an email with your booking details and flight information. If you have children, we need to know if you require child seats. We can confirm the taxi and provide the driver details; payment will be settled locally in cash with the driver.

Is there a swimming pool?

Yes, there is a pool, sun loungers and towels provided.

Is there a local contact in case of any issues?

Yes, we have a property manager in Barbados. You will be provided with her number in case of any issues.

How far is the beach?

It’s a 5-minute stroll.

Pembridge Villas

What’s the address?

Pembridge Villas, Notting Hill, London, W11

What’s the nearest tube station?

Notting Hill

How do I check-in?

You will have a meet and greet and be shown to the apartment.

Is there a lift?

No, there are only stairs.

Can’t find what you are looking for?

Call us on +44 (0)207 666 4350 or email support@abc.com